Updated December 8, 2022
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, opt-in, comment on, or make a purchase at https://holisticyonicare.com (the “Site”).
Personal Information We Collect and Store
When you visit the Site, we automatically collect certain information about your device and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
COOKIES
We will also use cookies to keep track of cart contents while you’re browsing our site.
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
ACCOUNTS
If you create an account, we will store your name, address, email address, and phone number, which will be used to populate the checkout for future orders. We also store your IP address internally as a security measure.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 10 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and IP address. We refer to this information as “Order Information.”
When you purchase from us, we will ask you to create an account first. We will ask you to provide information including your name, email address, phone number, billing address, shipping address, credit card/payment details, and a password. Your username will be generated from the email address you provide. We will use this information for purposes, such as, to:
- Create your customer account (personal information, purchase history, billing details, shipping tracking, and order updates)
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Request reviews after purchases
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
You may also be invited to participate in a rewards program.
COMMENTS
When you leave comments on the site we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
The Gravatar service privacy policy is available here: Gravatar Policies
After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We use Mailchimp to collect and store your name, email address, IP address, browser type, and location data when you opt-in to receive our emails.
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.
You can read about how Mailchimp uses your Personal Information here: View Mailchimp Policies
How We Use Your Personal Information
While you visit our site, we will track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, time zone, IP address and browser type: for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to Communicate with you, Screen our orders for potential risk or fraud, and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We collect information about you during the checkout process on our store.
Who On Our Team Has Access To Your Information?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What We Share With Others
We share information with third parties who help us provide our orders and store services to you. For example:
PAYMENTS
We use WooCommerce to power both our online store and affiliate program. You can read more about how WooCommerce uses your Personal Information here: WooCommerce Policies
We use Stripe to process all payments. Please read about how Stripe uses your personal information at: Stripe
Stripe also allows you to use Apple Pay and Google Pay. Click the following links to review their privacy policies:
We use GiftUp to provide and process all gift cards. Learn how they use your information here: GiftUp Policies
We use the XPS Ship platform to provide shipping quotes and labels. You can read about how they use your information here: XPS Ship Policies
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
ANALYTICS
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: Google Policies
You can opt-out of Google Analytics here: Google Opt-Out
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
REVIEWS
We use CusRev for the collection and verification of reviews submitted by customers after purchasing a product or service from us. By making a purchase on our site, you allow CusRev to process and control your data. You may click the following link to view CusRev’s privacy policy.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
FRAUD DETECTION AND PREVENTION
We use 3rd-party software to monitor online purchase activity on this site and prevent fraud including credit card fraud and identity theft. Any suspected fraudulent activity may result in a permanent ban from the user making purchases on our site. Please review our Terms for more information.
YOUR RIGHTS
If you have an account on this site or have left approved comments, you can request to receive an exported file of any personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
MINORS
The Site is not intended for use by individuals under the age of 18.
CHANGES
We will update this privacy policy in order to reflect any successive changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@holisticyonicare.com.